Please note we are a small business and these conditions have been put in place for us to continue our operation. Changes in lesson times are a big impact to loss of revenue and time to re-shuffle our lesson days along with weather impacts effecting our operations
LESSONS
Please note that cancellations within 7 days of your scheduled lesson will be subject to 100% cancellation fee as there needs to be time and administration to fill your lesson spot or replan our lesson day schedule.
Group lessons are discounted for the purpose of matching you up with someone and sharing all lesson attendance dates. We cannot fill your lesson spot last minute and shared lessons cannot run at half rate. It is also not fair for the other person to be forced to pay private rate unless you agree with each other in advance and fix up payment with each other privately.
If you are going away for a period of time then you can cancel your regular spot and hope to fit in to an available spot on your return or do private lessons on return until a spot becomes available
(you may even wish to organise a payment arrangement between your share partner outside of our operations to keep your spot…..we must although be informed to plan number of horse in lessons)
WET WEATHER
If lessons are cancelled or rescheduled by us due to weather then a refund or credit for next lesson will be offered. We will always contact you if bad weather the night prior or day of lesson with at least an hour notice, otherwise if you do not hear from us lessons will be going ahead as normal because the weather is not the same in the Hinterland as it is on the coast.